Service desk
A single point of contact for staff, with requests tracked and answered against agreed response times.
Managed IT services
Hand over the running of hosting, email, servers and databases to a team that monitors them, fixes problems and reports back on a schedule.
Who it is forIs this
Is this
you?
- Small and mid-sized teams without a full IT department
- Businesses where IT depends on one person
- Companies that want predictable support instead of ad-hoc fixes
- Organisations that built something new and need it operated
What we deliver
What is included
Monitoring and patching
Servers, networks and endpoints watched around the clock where agreed, with updates applied on a schedule.
Hosting, email and servers
Managed environments for your websites, mail and line-of-business applications.
Database administration
Backups, tuning, access control and upgrades for the databases your applications depend on.
Reviews and reporting
Regular service reviews covering incidents, trends and recommendations, so nothing is a surprise.
How it worksFrom first call
From first call
to running
Onboard
We document your environment, take over access safely and fix the urgent issues first.
Stabilise
Monitoring, patching and backups are set up, tested and agreed against service levels.
Run
The service desk and monitoring operate day to day, with clear escalation paths.
Improve
Monthly or quarterly reviews prioritise improvements and plan upgrades.
Building blocks
Typical building blocks
The exact stack depends on your systems, skills and budget. We recommend what fits, and explain why in plain language.
- Service desk
- Monitoring
- Patch management
- Backups
- Database administration
- Service reviews
Common questions
What do the service levels cover?
Response and resolution targets, support hours and escalation are written into the agreement for each client. We do not quote targets until we understand your environment.
Can you work alongside our internal IT team?
Yes. Many clients keep a small internal team and use us for monitoring, out-of-hours cover or specialist tasks.
What if we are unhappy with the service?
Reviews are built into the contract. Issues are raised and tracked in writing, and the agreement sets out how problems are escalated and resolved.
Let’s talk
Ready to talk about Managed IT services?
Add it to your brief or write to us. A named lead replies within one working day with questions or a plan.
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